Bihar plans app-based aggregators for emergency ambulance services
Bihar's transport department plans to expand emergency ambulance services through app aggregators including Ola, Uber, Rapido and Sawari Mithila.
The Bihar government is planning to expand emergency ambulance services through app-based transport aggregators, including Ola, Uber, Rapido and Sawari Mithila, The Times of India reported from Patna. The companies have been directed to submit reports on the proposed services within a week, transport department secretary Raj Kumar said on Friday.
The directions came at a review meeting at the transport department headquarters, which also checked whether the aggregators had complied with earlier instructions. According to the report, the department has identified eight areas needing compliance. These include opening local offices in Bihar, call support for drivers, bilingual chatbots, longer broadcast messages, clarity on night and cancellation charges, a standard procedure for suspending driver IDs, attaching only commercial vehicles and designated parking at airports.
Ola and Uber were issued show-cause notices and asked to submit compliance reports by 30 October 2026, the report said.
Why it matters for ambulance owners and drivers
- The plan would bring app platforms into emergency patient transport, an area now served largely by hospital and private operators.
- Details such as fares, vehicle standards and driver rules were not given in the report and are likely to follow the companies' submissions.
Read the full report at the source: The Times of India
This is a summary written by the Ambulance Owner Association. The facts are from the source named above.